Investing in the quality...
The quality policy of Borusan Mannesmann is based on 'customer satisfaction'. The goal of the company is to provide products that match the standards listed in order letter, in accordance with the technical requirements and meeting with the specific demands of the client. For a permanent customer satisfaction, clients' variable expectations are evaluated and announced to all the employees; product development and documentation are studied, informative courses are given to raise the awareness of the consumer, the slightest dissatisfaction about the product is taken seriously and corrective measures are taken.
In Borusan Mannesmann, 'the wellbeing of employees' is our prior condition to attain customer satisfaction. Decisions are made on a 'participation' basis by considering the opinions of the associated employees. Individuals are set to be equipped with sufficient information and skills and expected to be in authority and responsibility. An environment is aimed where all employees adopt the business involved and are content with what they are doing. While responsibility is individual, team work is promoted and team success is placed above personal success.
Each decision is made and action is taken with a 'cost-conscious' approach to provide savings for the company to maintain its leadership in its home market and increase its competitiveness in the foreign market.
Borusan Mannesmann, in accordance with these principles, will be in the effort of 'continuous improvement' to attain a higher level.
ISO 9001 Quality Management System Certificate
As being the first company qualified in steel pipe sector to achieve ISO 9001 Quality Management System Certificate, Borusan Mannesmann guarantees the sustainability of its products and service quality. With the goal of continuous improvement, the performance of all the processes are closely watched, analyzed; enhancements are made through Lean Six Sigma projects, employee suggestions, and customer feedback.